Terms & Conditions

Last updated: October 01, 2025

These Terms and Conditions govern the use of Transfers Shark services, including browsing and booking through TransfersShark.com. By accessing the Website or completing a reservation, you agree to be bound by these Terms.

Scope of These Terms

These Terms apply to all private ground transportation and airport transfer services offered on TransfersShark.com in the Riviera Maya region (including Cancun, Playa del Carmen, and Tulum) and any other locations listed on the Website. They cover your interactions with our Website, the booking process, payment, cancellations, modifications, service delivery, passenger obligations, limitations of liability, and other key provisions.

Definitions and Interpretation

• Client / You / Passenger: The individual or entity placing a reservation, and all passengers traveling under it.
• Service: Any private transfer, airport transfer, or related ground transportation sold or confirmed on the Website.
• Booking / Reservation: A request for Services submitted via the Website or official channels and confirmed by us.
• Local Time: The local time at the pickup location (e.g., Cancun / Riviera Maya time).
• Same-Day Booking: A reservation placed for Services occurring on the same calendar day.

Eligibility and Use of the Website

The Website is intended for adults capable of entering into binding agreements. Parents or legal guardians booking on behalf of minors remain fully responsible for the accuracy of information provided and the conduct and safety of minors during the Service. You may use the Website solely for legitimate reservations; speculative, false, or fraudulent bookings are prohibited.

Booking and Confirmation

A booking is completed once you submit all required details and receive a confirmation through the Website or by email from an official @transfersshark.com domain. We may decline a booking at our reasonable discretion, including for reasons of availability, security, or compliance. You must provide accurate and complete information (names, contact details, flight and hotel data, passenger count, special requests) and promptly update us about any changes.

Accuracy of Information and Client Responsibility

We perform the Service based on the information you provide. If the provided flight number, date, terminal, hotel, or pickup location is inaccurate and leads to a failed or misdirected service, the Service may be considered rendered as contracted and no refund will be due. For group travel, you must provide the details of the last flight to arrive to ensure coordinated pickup.

Pricing, Taxes, and Fees

Prices are displayed on the Website or communicated through our official channels. Unless stated otherwise, prices are exclusive of bank, conversion, or third-party transaction fees charged by your financial institution. Taxes and surcharges, if any, will be displayed at checkout or communicated prior to payment. We reserve the right to update prices due to changes in government fees, fuel costs, or material operational factors; the price confirmed at booking applies to your reservation.

Payments and Accepted Currencies

We accept Stripe, PayPal, and cash on arrival. Our principal currency is USD, and we may accept payments in CAD, MXN, EUR, and COP. If you pay in a currency other than USD, exchange rates and any related bank or platform fees are determined by your issuing bank, card network, or PayPal, and are beyond our control.

For same-day bookings, full payment is required at the time of booking to secure the Service. For advance reservations, payment and confirmation are required within the time indicated at checkout; otherwise, the reservation may be automatically canceled.

Payment Security and Fraud Prevention

Card data is not stored or processed by us. Payments are handled securely by Stripe and PayPal under their own privacy and security policies. We may cancel or hold a reservation if we suspect fraud, unauthorized use, or non-compliance with these Terms. You agree to cooperate in any verification required to protect both parties from fraudulent activity.

Vouchers, Promotions, and Credits

Promotional codes, discounts, or credits are subject to specific terms at issuance (validity dates, eligible routes, non-transferability, non-refundable nature). We may modify or withdraw promotions at any time, in compliance with applicable law.

Modifications and Service Changes

Modification deadline: Requests for changes (date, time, location, route, vehicle options, or passenger details) must be made before 18:00 (local time) on the day prior to the Service. Requests after this deadline are subject to availability and may incur additional fees. We will make reasonable efforts to accommodate changes, but availability is not guaranteed—particularly during peak periods.

Cancellations and Refunds

• 24+ hours prior: cancellations are subject to a 5% handling fee (covers non-refundable payment gateway costs).
• Within 24 hours: cancellations are non-refundable.

Refund processing: Stripe (card): typically 3–30 business days to appear on your statement (dependent on issuing bank). PayPal: up to 5 business days to post. We are not responsible for delays or fees imposed by banks or platforms.

No-Show Policy

Your booking includes a 15-minute grace period from the scheduled pickup time. If you fail to appear at the designated meeting point within that period, the reservation may be marked as a No Show, and no refund will be issued. If you leave the airport or pickup location without notifying us, this is also considered a No Show.

Flight Delays, Missed Flights, and Re-routing

We monitor arrivals using the flight number you provided. If your flight is missed, you must notify us immediately to maximize rescheduling options. Rescheduling depends on vehicle availability and may be treated as a same-day modification with potential charges. We are not responsible for airline decisions, missed connections, cancellations, or significant delays that prevent the Service as booked; no refunds apply in such cases, though we will make reasonable efforts to reschedule when possible.

Arrival Instructions and Meeting Point

At Cancun International Airport, our team typically meets you in front of the Welcome Bars (or the meeting point indicated in your confirmation). Please allow approximately 40 minutes after flight arrival for immigration and baggage. If the process takes longer, contact us to keep your driver informed.

Departure Pickup and Early Arrivals to the Airport

Departure pickups are calculated to include travel time plus 2 hours for airline documentation and check-in. If you wish to depart earlier, we can adjust subject to availability; however, the responsibility for arriving too early lies with you, and the original booking conditions remain in effect.

Waiting Time and Late Policy

Beyond the 15-minute grace period, additional waiting time may be charged in 15-minute increments at the rate communicated by our support team, subject to vehicle availability. If extended waiting would compromise subsequent services, we may terminate the waiting period and mark the booking as a No Show.

Terminal Changes and Inter-Terminal Transfers

If pickup and drop-off occur at different terminals, an additional USD $5 charge applies. There is no additional charge for drop-offs at different terminals when the pickup terminal remains the same.

Group Travel, Multiple Flights, and Coordination

For groups arriving on multiple flights, you must provide the details of the last flight to arrive. If passengers are split across different arrival times or terminals without prior coordination, extra waiting time or additional transfers may be required and billed accordingly.

Luggage and Personal Items

Each passenger is responsible for their luggage and personal items. Standard luggage allowances are indicated at booking; oversized or excess baggage must be disclosed in advance and may incur additional fees or require a larger vehicle. We are not liable for lost, damaged, or stolen items unless caused by our willful misconduct or gross negligence.

Car Seats, Accessibility, and Special Requests

We will use reasonable efforts to provide requested car seats or special accommodations; availability is not guaranteed and certain requests may carry additional fees. If a requested car seat is unavailable and you decide not to proceed, this is treated as a cancellation under the applicable rules. Please inform us in advance of any mobility or accessibility requirements.

Identification and Conduct

Passengers may be required to present a valid photo ID, driver’s license, or passport prior to boarding. Failure to present identification may result in service denial without refund. You agree to behave respectfully, comply with applicable laws, avoid damaging the vehicle, and follow reasonable safety instructions. We may refuse service, terminate a transfer, or involve authorities in cases of abusive, unsafe, or illegal behavior—without refund.

Service Limitations and Reasonable Adjustments

Routes, vehicles, or pickup points may require adjustments due to traffic conditions, road closures, security controls, or operational constraints. We will endeavor to provide the most efficient alternative while maintaining service quality. Specific vehicle models are subject to availability; a comparable or upgraded category may be provided at our discretion when necessary.

Supplemental Service and Convenience Fees

If you request upgrades, additional stops, route changes, or customized services requiring extra time or resources, additional fees may apply. Alternative payment arrangements (such as cash when supported) may incur a convenience fee reflecting additional handling and logistics. Any such fees will be disclosed before processing and require your agreement.

Third-Party Services and Partners

Payment platforms (Stripe, PayPal) and any analytics or support tools are operated by third parties under their own terms and privacy policies. We are not responsible for their acts or omissions. Where a transfer involves a third-party provider, our obligation is limited to the scope set out in your confirmation and these Terms; the third party may have additional conditions that apply.

Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy. Payment data is processed by Stripe and PayPal; we do not store card details. By using our Website and Services, you consent to data processing as described in the Privacy Policy.

Communications and Official Channels

All confirmations, modifications, and cancellations must be made through the official channels listed on the Website or via email from an authorized @transfersshark.com domain. We are not responsible for communications via unofficial addresses or messaging apps not expressly recognized on the Website.

Force Majeure and Events Beyond Our Control

We shall not be liable for any failure or delay in performance caused by force majeure events, including but not limited to extreme weather, natural disasters, pandemics, government orders, strikes, road closures, civil unrest, major traffic disruptions, or other circumstances beyond our reasonable control. In such cases, we may suspend, reschedule, or cancel the Service; we will make reasonable efforts to communicate promptly and propose alternatives where possible.

Liability and Disclaimers

• We are not responsible for airline delays, missed flights, or decisions by airlines or authorities that prevent the Service from occurring as booked.
• We are not liable for incidental, indirect, or consequential losses (including missed connections, accommodation, or alternative transport costs).
• Our total liability in connection with any Service is limited to the amount paid for that Service.

Nothing in these Terms limits liability for death or personal injury caused by gross negligence or willful misconduct where such limitation is prohibited by law.

Insurance

You are responsible for securing any travel insurance that suits your needs, including coverage for cancellations, delays, medical events, or lost property. Our insurance covers only those risks required by applicable law for operating transportation services.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Mexican States. Any dispute arising out of or relating to these Terms shall be submitted to the competent courts of the State of Quintana Roo, Mexico.

Language and Interpretation

If these Terms are translated into other languages, the English version shall prevail in case of discrepancies. Any ambiguity will not be construed against the drafting party; both parties acknowledge a fair and informed reading of these Terms.

Changes to These Terms

We may update these Terms from time to time. Changes are effective upon publication on TransfersShark.com. Your continued use of the Website or Services after changes are posted constitutes acceptance of the updated Terms. If a change materially affects an existing, fully paid reservation, we will apply the version in force at the time of booking unless the change benefits you.

Severability, Waiver, and Assignment

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. No failure or delay to enforce any right constitutes a waiver unless expressly acknowledged in writing. You may not assign your rights or obligations without our prior written consent; we may assign or subcontract as necessary to operate and deliver the Services.

Entire Agreement

These Terms, together with your booking confirmation, the Privacy Policy, and any written service-specific conditions provided at the time of purchase, constitute the entire agreement between you and Transfers Shark regarding the Services and supersede all prior understandings or communications on the subject.